Commonwealth Bank of Australia Bank

Reviews of Commonwealth Bank of Australia Bank

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  Brini Brini Added February 21, 2023

  ★ ☆ ☆ ☆ ☆
  I’ve faithfully been with the Commonwealth Bank for 37yrs and no other bank. Leaving now. Wait times of over 4hrs. Running joke in the office “need to take a day off, need to call the Commonwealth Bank.”
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  Anne-Marelle Meijer Added February 17, 2023

  ★ ☆ ☆ ☆ ☆
  Your customer service is getting worse and worse; being on hold for nearly half an hour. What about a call back service. You are making enough money to either staff your customers centres better or call your customers back! Your customer's time is as valuable as yours!!!
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  Shailla Quadra Added February 08, 2023

  ★ ☆ ☆ ☆ ☆
  Just horrible. Been a customer forever, for the first time need to contact bank for urgent help because of unauthorised transaction on my account, but to be able to reach for help can only be done via app, so you have to download an app to solve a fraud problem, not exactly something comfortable to do, then app locks you out and asks for your card password, more uncomfortable procedures, so you decide to use the phone, after over half hour wait the call drop, call again, asked for email or any other way to help, none, a bank, with all that money, but zero support to customers when needed. Shocking. Please, have better ways of contact so customers can reach you, have online chat, email, more people on the phones. This is just horrible customer support.
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  Kate Gorn Added February 02, 2023

  ★ ☆ ☆ ☆ ☆
  Customer Service is terrible in this bank as I had an awful experience disputing the money I paid with my business Credit Card for the order from China.
  It's just impossible to contact them over the phone and they also fail to respond to emails in general. Every time I had to go to the branch to find out the progress of the dispute. The case was under the "investigation" for nearly 3 months and the Bank refused to refund my money regardless of all proof of faulty products provided. The same case was opened with another bank (it was the split payment for the same order) and I was refunded within two weeks. I am extremely disappointed they handled the issue and the bank showed zero loyalty and respect to their customer. By the end of this year, I will definitely cease all my business and personal accounts with Commonwealth bank.
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  Karen Millar Added January 29, 2023

  ★ ☆ ☆ ☆ ☆
  Absolutely appalling service. Used to work with them when customer service was real. Branches have closed so no choice to sit idly on the phone. An hour so far. Already moved the the bulk of my ,knee to Macquarie. The remainder about to happen. Do not bank with them or any of the big 4.

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